Frequently Asked Questions


How to Buy?

  1. Click on the item you want to purchase.
  2. Click the “Add to Cart” button. A pop-up will appear confirming that your product has been successfully added to your shopping cart. Click “Proceed to check-out”.
  3. Log-in to your account or create a new one if you haven’t registered yet.
  4. Fill-up the necessary information and click “Proceed to check-out”.
  5. Read through the Terms and Conditions and tick the box if you agree. Click “Proceed to check-out”.
  6. Select your preferred payment method.
  7. Once done, you will be receiving a confirmation email that your order has been placed successfully.

How Do I Return/Exchange An Item?

  • If you purchased a product from and wish to return or exchange it, please see our Return and Exchanges page to initiate this process.

I Received an Incorrect or Damaged Item With My Order, What Do I Do?

  • If you received an order from and it contained a damaged or incorrect item please reach out to our Customer Service team as soon as possible via email
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