Frequently Asked Questions

GENERAL QUESTIONS

How to Buy?

1. Click on the item you want to purchase.
2. Click the “Add to Cart” button. A pop-up will appear confirming that your product has been successfully added to your shopping cart. Click “Proceed to check-out”.
3. Log-in to your account or create a new one if you haven’t registered yet.
4. Fill-up the necessary information and click “Proceed to check-out”.
5. Read through the Terms and Conditions and tick the box if you agree. Click “Proceed to check-out”.
6. Select your preferred payment method.
7. Once done, you will be receiving a confirmation email that your order has been placed successfully.

How Do I Return/Exchange An Item?

• If you purchased a product from toyworldstore.ph and wish to return or exchange it, please see our Return and Exchanges page to initiate this process.

I Received an Incorrect or Damaged Item With My Order, What Do I Do?

• If you received an order from toyworldstore.ph and it contained a damaged or incorrect item please reach out to our Customer Service team as soon as possible via email toyworldecommerce@gmail.com